Installation
OAuth errors, unsupported account tiers, permissions, redirect issues, and the first scan.
Read setup guideSupport
Tell us what happened, without sending sensitive data.
Email is the support channel for installation, scanning, remediation, account, billing, and security questions.
Contact BookableCheck support
Send your HubSpot portal ID, approximate time of the issue, scan ID if visible, and the steps you took. Screenshots are welcome after removing personal and meeting information.
Findings
Classification questions, partial scans, replacement planning, and verification behavior.
Read usage guideBilling
Checkout, invoices, payment status, portal access, cancellation, and uninstall implications.
Read billing guideDo include
- Your HubSpot portal ID
- The scan or finding ID shown by BookableCheck
- The date, time, and timezone of the issue
- The browser and the steps that led to the issue
- A redacted screenshot if it helps explain the state
Do not include
- HubSpot OAuth access or refresh tokens
- Stripe card or bank-account details
- Calendar invitation bodies or conferencing credentials
- Meeting attendee names, emails, notes, or private descriptions
- Passwords or one-time login codes
Response expectations
Support is provided by email. Operating hours, response targets, escalation paths, and a formal security-response SLA are launch-readiness items and will be published before Marketplace submission.